Description of Products
We take all reasonable care to ensure that details and descriptions are correct however should you feel that there are any misrepresentations please advise us so that we may amend it if necessary. The use of original numbers does not indicate supply of original parts. We reserve the right to supply pattern/remanufactured parts as necessary. It is the purchaser's responsibility to ensure and check that parts supplied are suitable for the vehicle and intended use, and the supplier gives no warranty express or implied of suitability.
Missing, Incorrect, Damaged or Faulty Items
If any products are missing, incorrectly picked, damaged or faulty, we must be notified on receipt of goods. If goods are sent by carrier sign "damaged" if apparent. You may cancel the order and receive a refund, or request a replacement. This right shall be available for a maximum of 7 days from delivery.
Please contact the sales team who will provide advice and arrange a free return and/or a replacement where applicable, please do not send any items independently as we will not guarantee to reimburse your expense.
We will reimburse to you (by the method used to pay for the original transaction) the cost of the products and delivery, provided no further products within the order were retained, within 30 days of receipt of the returned products.
Please note that this refund will be made in the currency used to pay for the original transaction.
International Duties and Taxes
We will cover the delivery charges and all relevant duties and taxes for replacement products despatched as a result of a picking error, fault or damage. Please see Section 8 for further details regarding International
Duties and Taxes.
Special Order Products or Products made to your specification
If a special order or customised product is faulty or damaged please contact our sales team for further information and advice
VAT
VAT is applicable at the standard UK rate on all orders delivered to a UK postal address, this applies even if the invoice address is international.
The order confirmation email and subsequent invoice will itemise VAT for all product lines and delivery.
Where you have requested delivery to a Non-UK address, the products and the delivery service will be zero-rated i.e. not subject to UK VAT however there will be local duties and taxes payable prior to delivery. See further details below.
Import Duty and Tax Payments and Customs - International orders only
Products delivered to destinations outside the UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. These charges are calculated by our shipping agent and the recipient of the products, which may not be the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. Payment by you or the recipient (as applicable) must be received by the relevant customs authority before delivery of the Products will be made.
Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any country before ordering products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or order which you may need in order to arrange customs clearance.
You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.
You agree that we will act on your behalf as exporter of the products and will complete export declarations in our own name on your behalf.
If an order is placed and restrictions that we were not aware of at the time the order was made are applied by the customs authority of the destination country, then we will cancel the order and return payment to you.
We, or our shipping agents, may request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled.
If the recipient wishes to return the product(s), they must request a refund of the customs duties and tax directly with their local customs office and must present proof of return. As the process varies by country and is subject to regular legislative amendments we can not provide any further advice on this.
Lead Times
We supply almost all products direct from our extensively stocked warehouse so, with the exception of special order and customised products where lead times will be specified within the product details, we endeavour to process orders on receipt. Occasionally, some items will not be ex-stock and will be marked 'to follow' on the invoice and despatched immediately new stock arrives. You will only be charged once for shipping.
Delivery lead times to international addresses will vary according to destination but we will use reasonable endeavours to ensure that all products will be delivered within 30 days from the conclusion of the contract with us. In the event that your order has been despatched by us (as confirmed in the despatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our sales team on the contact details above.
If delays outside of our control occur, we will make every effort to keep you informed.
Privacy
In accordance with our Privacy Policy, we may disclose your relevant personal information pertaining to your order, to other firms we or they work with (such as delivery service providers) in order to process, deliver your order to you, and to keep you informed of any updates regarding your order.
Limitation of Liability
We accept liability only for items which are proved faulty by reason of our negligence. Such liability is limited to the price paid for the item and does not include any consequential loss.
Severance and Survival
If any part of these Terms and Conditions shall be found by a Court to be unlawful, void or unenforceable for any reason, then that provision shall be capable of being severed and separated from these Terms and Conditions and shall not affect the validity and enforceability of any of the other provisions of these Terms and Conditions which shall all remain in force.
Entire agreement
You confirm that, in agreeing to accept these Terms and Conditions, you have not relied on any representation made to you other than those contained in these Terms and Conditions and you agree that you shall have no remedy in respect of any such additional representation. Your statutory rights are not affected by these Terms and Conditions.
Jurisdiction
These Terms and Conditions shall be subject to English law. All claims or disputes arising in relation to or in connection with any contract (any order for Products) under these Terms and Conditions shall be governed by English law.
