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Integrity Service: Treat Your Customers Right-Watch Your Business Grow: Used
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Bevindt zich in: Sparks, Nevada, Verenigde Staten
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eBay-objectnummer:364014780393
Specificaties
- Objectstaat
- Publication Date
- 2005-10-01
- Pages
- 265
- ISBN
- 9780743270274
- Book Title
- Integrity Service : Treat Your Customers Right-Watch Your Business Grow
- Item Length
- 9 in
- Publisher
- Free Press
- Publication Year
- 2005
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Item Height
- 1 in
- Genre
- Business & Economics
- Topic
- Customer Relations, General
- Item Width
- 6 in
- Item Weight
- 16.5 Oz
- Number of Pages
- 288 Pages
Over dit product
Product Information
Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to?Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, "Integrity Service" brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers."Integrity Service" presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service.In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
Product Identifiers
Publisher
Free Press
ISBN-10
0743270274
ISBN-13
9780743270274
eBay Product ID (ePID)
46024303
Product Key Features
Book Title
Integrity Service : Treat Your Customers Right-Watch Your Business Grow
Format
Hardcover
Language
English
Topic
Customer Relations, General
Publication Year
2005
Illustrator
Yes
Genre
Business & Economics
Number of Pages
288 Pages
Dimensions
Item Length
9 in
Item Height
1 in
Item Width
6 in
Item Weight
16.5 Oz
Additional Product Features
Lc Classification Number
Hf5415.5.W585 2005
Reviews
""Integrity Service" provides terrific, practical advice for professionals who truly desire to develop a customer-focused culture. As always, Ron Willingham puts the focus on people: their needs and desires and those who serve them." -- Beth Daniell, vice president, sales and marketing, American Red Cross, "Based on the belief that 'success is the by-product of the value you create for others,' Ron Willingham guides the reader through a series of thinking patterns, actions, beliefs, and behaviors that cannot fail to increase levels of success and personal growth.Integrity Serviceis a book not to be missed."-- Ken Blanchard, coauthor ofThe One Minute Manager and Customer Mania!, "A tremendously enriching book filled with deep-rooted, unchanging principles that work. Trust, the glue of life, is founded on integrity."-- Dr. Stephen R. Covey, author ofThe 7 Habits of Highly Effective PeopleandThe 8th Habit: From Effectiveness to Greatness, "Ron's unique ability to connect with his readers and use real-life examples to find the relationships among integrity, service, and results makes his new book compelling and timely. His call to service will challenge and reward you both professionally and personally." -- Marvin Girouard, chairman and CEO, Pier 1 Imports, "Based on the belief that 'success is the by-product of the value you create for others, ' Ron Willingham guides the reader through a series of thinking patterns, actions, beliefs, and behaviors that cannot fail to increase levels of success and personal growth. "Integrity Service" is a book not to be missed." -- Ken Blanchard, coauthor of "The One Minute Manager and Customer Mania!", "After forty years in the hospitality/services industry, I know that "Integrity Service" effectively explains all aspects of service in the business world. It confirms the same philosophy and integrity I have used with my own employees and customers over the years. I strongly recommend and encourage those starting their career, or anyone at any level seeking synergy, to read this book." -- Armando Arribas, director, Catering and Convention Services Parks and Resorts, Walt Disney Company, Orlando, "After forty years in the hospitality/services industry, I know thatIntegrity Serviceeffectively explains all aspects of service in the business world. It confirms the same philosophy and integrity I have used with my own employees and customers over the years. I strongly recommend and encourage those starting their career, or anyone at any level seeking synergy, to read this book."-- Armando Arribas, director, Catering and Convention Services Parks and Resorts, Walt Disney Company, Orlando, "Based on the belief that 'success is the by-product of the value you create for others,' Ron Willingham guides the reader through a series of thinking patterns, actions, beliefs, and behaviors that cannot fail to increase levels of success and personal growth. Integrity Service is a book not to be missed." -- Ken Blanchard, coauthor of The One Minute Manager and Customer Mania!, " Integrity Service provides terrific, practical advice for professionals who truly desire to develop a customer-focused culture. As always, Ron Willingham puts the focus on people: their needs and desires and those who serve them." -- Beth Daniell, vice president, sales and marketing, American Red Cross, "After forty years in the hospitality/services industry, I know that Integrity Service effectively explains all aspects of service in the business world. It confirms the same philosophy and integrity I have used with my own employees and customers over the years. I strongly recommend and encourage those starting their career, or anyone at any level seeking synergy, to read this book." -- Armando Arribas, director, Catering and Convention Services Parks and Resorts, Walt Disney Company, Orlando, "A tremendously enriching book filled with deep-rooted, unchanging principles that work. Trust, the glue of life, is founded on integrity." -- Dr. Stephen R. Covey, author of "The 7 Habits of Highly Effective People" and "The 8th Habit: From Effectiveness to Greatness", "Integrity Serviceprovides terrific, practical advice for professionals who truly desire to develop a customer-focused culture. As always, Ron Willingham puts the focus on people: their needs and desires and those who serve them."-- Beth Daniell, vice president, sales and marketing, American Red Cross, "A tremendously enriching book filled with deep-rooted, unchanging principles that work. Trust, the glue of life, is founded on integrity." -- Dr. Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness, "Ron's unique ability to connect with his readers and use real-life examples to find the relationships among integrity, service, and results makes his new book compelling and timely. His call to service will challenge and reward you both professionally and personally."-- Marvin Girouard, chairman and CEO, Pier 1 Imports
Table of Content
Contents Integrity Service Values and EthicsIntroduction: This Book Is About Your Success1. Pursue IntegrityDo the Right Thing Because It's the Right Thing to Do2. Greet CustomersPut People at Ease and Make Them Feel Important3. Identify PurposeChoose What to Do with Your Life4. Value CustomersView Everyone as a Creative Person Who Enriches Your Life5. Solve ProblemsIncrease Your Success by Solving Larger Problems6. Ask How to Help CustomersFind Out What Needs People Have That You Can Help Them Fill7. Assume ResponsibilityMake and Keep Commitments That Get Results8. Listen to CustomersUnderstand Who People Are and How They Think9. Practice TeamworkMultiply Your Own Personal Power10. Help CustomersCreate Extra Value for People11. Set GoalsExpand Your Future Success and Fulfillment12. Invite Customers BackCause People to Feel Good About Their Contact with You Afterword
Copyright Date
2005
Target Audience
Trade
Lccn
2005-040870
Dewey Decimal
658.8/12
Dewey Edition
22
Objectbeschrijving van de verkoper
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Alibris, Inc.
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| Verzending en verwerking | Tot | Service | Levering*Zie opmerkingen over levering |
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