General terms - A contract is formed when an item is purchased from us as per eBay terms and conditions.. You agree that should any problems arise from your purchase that contact is made via eBay message facility to us personally to allow us to address the issue and resolve it where we can. This must be done before opting to leave any negative feedback. Where negative feedback is left and no contact made this will be a breach of the contract made. We understand customers wish to leave feedback and once contact is made if you still feel dissatisfied such as we did not resolve the issue then you are free to leave feedback in a manner you feel suitable both negative or neutral, however if we resolve any issue that arises such as you request a refund/replacement or return and we agree this if negative feedback still left this will be considered a breach of the terms as we have then resolved an issue. Any breach of contracts can result in necessary civil action for damages and breach of contract.
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Gift wrapping services and gift boxes are not part of item purchase cost and is only available if stated in the listing. . . . Our items are still posted in a box used for delivery only to ensure safe delivery on your item
FOR PERSONALISED ITEMS. Please use the personalised box found on the listing page on each listing to provide the information stipulated in above the custom box. . . .
Please ensure spelling, dates, punctuation, capitals letters etc have been checked to ensure are correct when adding your text into the custom box before you click the buy now button as buyer mistakes are at your expense and no refunds will be issued. We do not proof read text given or make alterations to text given
Orders where personalised information is too long or outside of the guideline listed will be cancelled after 48 hours of no customer contact or response to our messages to fix the issue. . . .
All design patterns, fonts etc are fixed. We cannot alter fonts, sizes, add additional characters beyond the limits mentioned, add extra lines or put text or engraving on parts of the item not detailed. Any such requests on orders placed will be declined and and you will be given the opportunity to continue with the order on the basis you alter the details around the listing. . . .
We cannot add accents letters and special symbols such as hearts and emotions. . . .
Customers are fully responsible for spelling and accurate dates been provided. . . .
Some items may vary slightly in colour and is usually due to screen resolution and settings and how products are viewed such as mobile or PC/Laptop. . . .
Please report any items damaged on arrival items within 48 hours of receipt of goods including a photo. . . .
Gift wrapping services and gift boxes are generally not part of item purchase cost and is only available if stated in the listing. . . .
Unfortunately, we generally do not accept cancel requests for personalised items as we enter them into production within a short space of time. . . .
Personalised goods are not returnable or refundable unless defective or a mistake has been made on our part. This is in line with the Distance Selling Regulations. If you have made a spelling mistake or provided incorrect dates i.e wrong birth date or anniversary date for a custom/personalised item the liability of cost is the customer
