sumosam Ltd Terms & Conditions
sumosam Ltd has a strict policy for handling customer information. The information you provide to sumosam Ltd is confidential and protected to the fullest extent possible. sumosam Ltd will not disclose or distribute customer information to third parties without prior written consent by the customer. For complete details, please review the following policies:
Terms of Use
Welcome to the sumosam Ltd Web site (the "Site"). By accessing this Site, you agree to be bound by the terms and conditions below (the "Terms"). If you do not agree to all of the Terms, please do not use the Site. sumosam Ltd may from time to time modify or revise the Terms by updating this Web page. Your use of our Site following any such change constitutes your agreement to follow and be bound by the Terms as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Site
Privacy
It is our policy to respect the privacy of individuals who visit the Site or provide comments to us. Our privacy policy (the "Privacy Policy"), is incorporated herein by reference. By accepting these Terms, you expressly consent to the use and disclosure of your personally identifiable and other information as described in the Privacy Policy.
Miscellaneous
These Terms are governed by and shall be construed in accordance with the laws of the United Kingdom without giving effect to any principles of conflicts of law. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms are effective unless and until terminated by sumosam Ltd Ordering
Customers may place orders with us at any time, directly from the website. Payment is accepted by means of the following Credit and Debit Cards:Visa, Mastercard, Switch/Maestro, Visa Electron and Solo.
Postal Ordering
Customers may place orders with us at any time via post. Payment must be made in £'s Sterling and can be in the form of a cheque or postal order.
Any postal orders should be sent to the following address:
sumosam Ltd
22 Latimer Drive
Calcot
Reading
Berks RG31 7AP
Orders will not be despatched until payment is received and cleared.
Delivery
Despatch will normally be within 1-4 business days of ordering, but customers should allow up to 14 days for delivery. All customer orders are carefully wrapped to ensure that products arrive safely and undamaged.
Returns and Refunds Policy
Legal compliance:
This sumosam Ltd returns and refunds policy is in accordance with the EU Distance Selling Directive which came into force in October 2000 and is part of UK law under the Consumer Protection (Distance Selling) Regulations 2000. This law applies to all transactions within the UK where a consumer does not meet the vendor. Contracts between businesses are not governed by these regulations.
Your rights as a consumer:
In accordance with the law, you have a 7 day 'cooling off period ' in which you have the right to cancel your purchase and receive a full refund. You do not need to give a reason for cancelling your purchase. Should you choose to cancel, we will refund your payment in full within 30 days of your cancellation.
How to cancel within the 7 day cooling off period:
Should you wish to cancel your purchase within the 7 days 'cooling off' period, please email us at info@do1.co.uk or call us on:
0845 1 70 80 20 or 0118 941 0719
Please tell us your name and address. If your order was made from this website, please tell us your order ID.
Refunds due to cancellation:
Should you cancel your purchase within this 7 day 'cooling off' period, we will refund your payment in full. If you paid by credit or debit card from this website, your refund will be made directly to your credit or debit card within 30 days of your cancellation. If you paid by any other means, your refund will be made by cheque which will be posted to you within 30 days of your cancellation. There will be no charges for cancellation within this 7 day cooling off period.
Returns and refunds outside the 7 day cooling off period:
Refunds for unwanted goods will only be made where the goods are returned unused and in a re-saleable condition. Unwanted goods must be returned to us within 14 days of delivery.
Returning unwanted goods:
Unwanted goods should be returned within 14 days of delivery. You should post them, unworn and undamaged, to the following address:
sumosam Ltd
31 Hildens Drive
Tilehurst
Reading
Berkshire
RG31 5HY
PERSONALISED GARMENTS
PLEASE NOTE: If you select to have any garments personalised they cannot be refunded.
We cannot accept liability for goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and include the returns form correctly completed with your order.
Refunds for unwanted goods:
Providing that we receive unwanted goods in unworn and resalable condition within 14 days of delivery, we will refund payment for the goods. Orders placed by credit or debit card from this website will be refunded directly to your credit or debit card.
Orders placed by other means will be refunded by cheque. These refunds will be made within 30 days of return of goods. If you need to return an order because of an error on our behalf or because of a defect, we will be happy to refund your postage charge, and your return postage costs. Otherwise you will be responsible for these charges and the cost of delivery.
Disclaimer
Every effort has been made in checking information and content provided by sumosam Ltd to ensure all information and content including web pages meet our high standard of quality and are error free and accurate, however sumosam Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product purchased from sumosam Ltd is not as described, your sole remedy is to return the item in an unused, and re-saleable condition within 14 days of delivery.
This site is provided by sumosam Ltd on an "as is" and "as available as" basis. sumosam Ltd makes no representations or warranties of any kind, expressed or implied, as to the operation, usefulness, merchantability, or fitness for a particular purpose of this site including all information, content, products and materials provided by sumosam Ltd and you expressly agree that your use of this site is at your sole risk. Although sumosam Ltd makes every effort to ensure our highest possible security and quality, sumosam Ltd does not warrant that this site, its servers, or e-mail sent from sumosam Ltd are free of errors, viruses, or any other harmful components.
sumosam Ltd will not be liable for any damages of any kind arising from the use of this site, its contents and all other materials provided by sumosam Ltd including but not limited to direct, indirect, incidental, punitive, and consequential damages
