By placing any order with us either verbally, via email, via site order or in any other way, you are agreeing to these t&c s. These t&c s may differ from many others as a reclaimed floor is a specialised and pre used. Please read these t&c s and ensure you are happy with them prior to placing any order with us. Thank you.
Our aim is that every customer will be happy with the service purchased from us. It is highly unlikely that you will ever have to refer to these t&c s again, but this is something we have to list to protect you as a buyer and us as a seller. They have been described in a way that we deem to be user friendly in order for you to clearly understand them and the product that you are purchasing. These t&c s should prevent any misunderstanding. Please read carefully and consult us should you require any further details before purchasing. These t&c s form a legally binding contract and by purchasing any product you as a customer are agreeing to these t&c s. These t&c s do not preclude your legal rights.
In the following information terms and conditions All About Parquet is referred to as US/WE/ME/MY/COMPANY.
Prices and Terms of Payment:
Charges for goods supplied and services by the Company shall be paid in full before delivery. Charges for bespoke goods manufactured or altered from their original condition and supplied by the Company shall be paid in full before manufacture or alteration. In most cases the price payable for goods or services ordered is set out on our website at the time of ordering. Upon agreement of contract between the buyer and the company these prices are non-negotiable.
Any items will only be delivered to the address associated to the credit/debit card details provided at the point of sale any deviation on this will be based on 100% clearance of funds which can take up to 42 days.
Orders that are paid in full by direct transfer may qualify for a request of the subsequent delivery to be delivered to another direct site.
Making a Purchase:
If you wish to make a purchase from us you may do so via bank transfer, cash on collection or cash on delivery.
Advice or Recommendation:
Any advice or recommendation given by us or our employees to the buyer either verbal or written, is followed or acted upon entirely at the buyer’s own risk and accordingly we shall not be liable for any such advice or recommendation.
Transmission of Viruses:
Users use this website at their own risk. Whilst precautions have been made to prevent transmission of viruses, we are not responsible for any damage caused as a result of a Virus.
Prices:
The prices payable for the products that you order are set out on our web, prices are a guide only and cannot be relied on as correct. This is due to the fact that our stock changes daily and is reclaimed and not from a production line. Prices from our site are a guide only and you should contact us prior to making a purchase. Advertised prices do not include the collection or delivery charge this is paid for by the buyer unless free delivery has been offered, in such case we will stand the delivery charge.
Due to the dynamic nature of our business, sometimes mistakes can be made when adding prices to our products and for this reason we will not be held to any price displayed on this website.
Amounts/Quantities/Quotations:
We ask that you kindly state the amount of square meters of flooring that you require including any overage. We recommend 10 to 15% overage for allowance of wastage and cuts, afterall, this is a reclaimed product and some pieces you may not wish to use.
The steps required to create the contract between the customer and us are as follows:
You place the order for your products via our website, over the telephone by calling or by emailing us.
Upon receiving your order we may send you an order acknowledgement email containing details of the product(s) you have ordered enclosed in an invoice. We also accept verbal in person orders where you bind a face to face contract.
Order acceptance will take place once we have received funds and the completion of the contract between yourself and us will take place once we have completed and works. 99% of our goods are bespoke. Should your item not be bespoke, completion will be once you receive the goods.
We reserve the right not to fulfil your order for any reason, including but not limited to, product pricing and availability. In the event of any of these circumstances we will contact you to either amend or cancel your order or offer a full refund. We will not be liable for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).
Handling Completion and Delivery:
We send your order as soon as possible; the lead time will be advised upon placing the order. Order preparation may sometimes run over, this can sometimes not be helped, we do not accept any responsibility for loss due to an order being late. We advise that you DO NOT book a fitter until your floor is at your premises. If we cannot dispatch within the lead time given we will inform you via email of an expected dispatch date. If for any reason beyond our reasonable control, we are unable to supply you with a particular item, we will notify you as soon as possible offering an alternative product/delivery date, or a full refund. We may if requested store products for a certain amount of time.
Delivery:
The delivery charges vary subject to the charges that our carrier will charge us to deliver your purchase to you.
Once parcels/pallets are with the carrier, they are out of our control and we cannot be held responsible for any consequent delays. Nor can we be held responsible for any late /missed collections in most cases, we will wait until 6:30pm for the couriers to arrive for your pallets, we will then usually and if possible call the pallet company for an ETA, if we are not able to reach the pallet company, we will wait for next day collection. Once the goods have left us and are out for delivery, If nobody is at the given address when the carrier delivers, they will leave a card or phone phone to arrange an alternative delivery day. Please respond immediately to any missed calls from the courier /delivery company. If a parcel/pallet is returned to the depo or to us undelivered, carriers impose a return charge which we regretfully have to pass on to the purchaser if it becomes clear that the address details given were not correct or the customer was uncontactable. The couriers do not give a delivery time, all they can advise is between 8am and 6pm, you are able to call the courier to ask for an ETA.
Pallets can only be delivered to a kerbside and the couriers WILL NOT help carry the goods in to your property/building. In most cases, the courier (if possible) may pull the pallet in to a garage if the ground allows. Please make provisions to cover your pallet in case of adverse weather. It is important to understand that once the goods have left us via a courier, we are not responsible for the goods in transit or delivery times etc.
Always check the goods on receipt and inform us of any obvious damage following inspection and do not accept the delivery. Always check the goods on receipt and do not accept unless the good are the same product ordered. Do not fit any goods that are not the same as you ordered or goods that fall outside of the t&c s listed herein. No refund will be offered once goods have been fitted or altered. If there is any obvious cosmetic external damage to the goods at the time of delivery, we ask you to note this on the delivery terminal/paperwork and refuse the delivery. Risk to the goods shall pass to the buyer upon delivery or collection. Once goods have been accepted we cannot offer any refund due to the nature of the goods.
If the goods are being delivered to a care off address, please ensure the recipient is aware of the t&c s.
If you the customer arrange the collection/delivery of the goods or service we have provided, the above Delivery Options are null and void –
Customer Arranged Collection and Delivery:
We shall contact you and let you know when your pallet/product is ready for collection.
It is then the customer’s responsibility to arrange their own collection via a courier, Pallet Company or collect their self. We must advise that we only use www.ukpallets.co.uk who are part of the palletways network. The vehicles they use for the collections are the only vehicles that are able to maneuver around our yard. We have found Palletways to be the most cost effective and most reliable pallet shipping company. As a good will gesture, if you can find a pallet company any cheaper, we will price match ad offer a refund on the dufference (for deliveries to UK Mainland addresses only). The booking system is very simple and upon ordering we do send the booking instructions via email.
If the customer is collecting themselves, we must have at least 4 day’s notice on top of the original lead time to pack up the goods in to suitable packaging to load in to your vehicle. Parquet flooring will be placed in to black sacks to enable the customer to load in to their vehicle only. It is then the customer’s responsibility to unload the parquet once at their destination. Once the flooring is loaded in to the customer’s vehicle, the safety and wellbeing of the product is passed to the customer.
If the customer arranges a courier or pallet company to collect, we will secure the product to the pallet as best as possible with shrink wrap and usually banding. The safety and well being of this product passes to the customer as soon as the goods are loaded on to the courier’s vehicle or pallet wagon.
Whether we send out the flooring via pallet company, or you arrange the delivery, we are not held responsible for any damage to the pallet or items on it. The pallet delivery company / courier offer insurance (at a cost). If you would like to take advantage of this, please let us know and if we are booking the delivery to you, we can obtain an insurance qoutation.
ONCE ANY PRODUCT IS CORRECTLY LABELED, OFF THE GROUND AND LOADED ON TO THE DELIVERY VEHICLE, THE DELIVERY COMPANY IS RESPONSIBLE FOR YOUR GOODS. WE CAN NOT BE HELD ACCOUNTABLE FOR ANY DELAY, DAMAGE, LOST OR MISSING GOODS, NOR CAN WE BE RESPONSIBLE FOR DELIVERY TO ANY INCORRECT ADDRESS (PROVIDING WE CAN SHOW GOOD CAUSE THAT THE PALLETS WERE CORRECTLY LABELLED).
Product dimensions, weights and colours:
It is important to note that the product dimensions do not include any protruding features such as tongues, dowelles, handles or fixings etc unless described.
Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this website or verbally are approximate and we shall not be held responsible for any errors in the dimensions displayed on our website.
Images of all the products shown on this website are for illustrative purposes only. We have made every effort to display all product colours accurately but we cannot guarantee that the image displayed on your computer monitor will accurately reflect the true colour or tone of the product delivered to you. Wood is natural and therefore one piece may vary in colour/size to the next piece.
Bitumen Removal, T&G or Tongue Removal, Surface Sanding, Edge Trimming, De-nailing, Alterations to Flooring Sizes.
Some of our reclaimed flooring is offered in original reclaimed condition, meaning:
Parquet Flooring – Usually removed from building and has a layer of bitumen on the underside. The surface will usually have numerous layers of varnish on, sometimes, adhesive, remnants of carpet, screed, self leveller or other matter. T&G blocks will usually have grime and matter to all 4 edges/ends/sides, which will have seeped into the groove and under/above the tongue.
Bespoke Service on Reclaimed Parquet Floor/Strip Flooring or Floorboards and accuracy of dimensions: The amount of bitumen removed and the sanding of the surface can not be guaranteed as to be uniform on each piece. There may be variations in the thickness of 2 to 7mm and this is common with any reclaimed floor. We will usually advise during your order if there is much of a thickness variation with the depth.
We remove the bitumen from the Parquet freehand either by scraping the bitumen or hand held on a machine. We can therefore not guarantee that the exact amount of bitumen left on each Parquet block will be the same, this includes the thickness of each parquet block, this cannot be guaranteed. There will ALWAYS be remnants of bitumen left on the block where the machine may have missed - this is expected.
(WE NO LONGER OFFER T&G CLEANING) We do however offer outer edge cleaning on the 3 straight sides of a t&g block and 4 sides of a straight edge block. We cannot guarantee that we won t slightly alter the width of the block whilst cleaning the outer edges. We cannot guarantee that there won t be traces of bitumen left of the outer edges of the blocks. We do not offer bitumen removal on any recess.
We surface strip each Parquet block by hand or run over a planer, we cannot guarantee that we can remove the all traces of varnish, dirt, grime or debris – We do not provide a fine sanding finish, your block may have some scratch marks, blade lines or in the surface that the sanding material we use has left, this is nothing that will not sand out once it is secured back to the ground and sanded industrially with the correct floor sander and abrasive. We cannot guarantee that each Parquet block piece will be the exact same thickness as we free hand this.
We can remove the tongue of Parquet Flooring blocks, again, this is done on a machine . We cannot guarantee that each piece will be of exactly the same measurement and very small areas of tongue may still remain. We do not remove the 3 grooves to the ends or side.
De-nailing – Any Parquet Block, Floorboard or Length of Strip Flooring which has been nailed has been done so by hand with the naked eye – although we endeavor to remove 100% of nails, staples or tacks from timber, we cannot guarantee that there will not be tacks or nails left in there.
Any material – but mainly strip flooring has that been secretly nailed in the past, has been done so through the t&g. We de-nail these by cutting off the exposed nail that is usually visible underneath the board – we do sometimes pull fully our or twist the end of the nail If de-nailing has been requested on strip flooring, you will receive the strip flooring with the head of the nail still in the tongue, but the flooring is still suitable to fit without having to remove this remnant of nail. You may have to nail punch or hammer the odd piece when fitting.
By purchasing bitumen removal, surface stripping, de tonguing, edge cleaning or de nailing, you are agreeing to the above.
Product Sample
Where the Buyer has been shown or sent a sample we do not undertake that the bulk shall correspond with the sample in colour, exact dimensions or quality. It is suggested that the Buyer views and examines the bulk stock in person prior to ordering. No piece of new or reclaimed flooring or natural flooring is exactly uniform in colour, size or weight.
Product condition
Whilst we try to be as accurate as possible with our product descriptions it has to be remembered that architectural salvage is, by nature, aged, and therefore will more than often have marks and imperfections, commensurate with age and wear. Many items are made from natural materials that contain marks and blemishes due to the nature of that material, so it is important that you study the photographs or samples of a product before you purchase it, as there are no returns on any item that has had the bitumen removed, or any other service to order. Where we offer any extra service FREE of charge, this is still classed as a bespoke service and does not qualify for cancelation or refund. The condition of batches will vary, partial amounts of blocks in the same batch may have had the surfaces roughly planed to clean them and others will be original with lacquer, it is important that tell us if you are wanting all the original surfaces leaving. We usually partially plane the surfaces if lots of bitumen has transferred to the when being transported.
We cannot guarantee that any reclaimed floor purchased unsanded on the surface by a consumer is free of the following: moisture, previous water damage, filler, tack nails, small holes, variation in grain, black marks where nails have been and colour and variation in species, variation in overall size (depth, width, length). Most of the floors that we sell come bearing several layers of lacquer/wax/varnish/oil from where the floors were originally laid, some stock may have adhesive, screed and small amounts of debris over the surface - most of which sand off once fitted. Please remember that it is a reclaimed floor that you are purchasing, some of which may be over 130 years old, if you have any doubts whatsoever in regards to the suitability, it is up to yourself to come and view the product in person before making an order with us. If you are looking for perfect floor, please consider new flooring. We do not hold ourselves responsible for any of the aforementioned imperfections. Even where we have stripped back the surface on any flooring, you can still expect imperfections as aforementioned.
Refunds/Returns Policy For Non Bespoke Items:
Refunds will be processed within 28 days from the date of cancelation. Please inspect goods on receipt. If you wish to cancel your non bespoke - uncleaned order, you will receive a full refund minus a charge of a 60% re stocking fee. Where NON BESPOKE goods have been delivered to you, you must inform us of your decision to cancel within 14 days from the date of delivery providing the goods are returned in the condition in which they were sold and in original packing. Where samples have been received or you have viewed the stock, we are not under obligation to refund, we may however offer a replacement, again, this only applies to uncleaned flooring. Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. Therefore, we reserve the right to refuse cancellation, or charge you for any damage that has occurred whilst the goods have been in your possession. Postage and packing costs cannot be refunded and the cost of the return postage must be paid for by the customer. This does not affect your statutory rights. If you would like to learn more about the distance selling regulations, please contact your local trading standards office.
Non bespoke items are classed as items that have not been altered from original condition. Therefore, flooring that applies are as follows: Parquet that has not had any cleaning services performed. If we do remove any excess lumps of bitumen from parquet flooring or debris stuck to the underside like concrete or screed, therefore making the item bespoke. If you wish to be covered by the distant selling act, please inform us before ordering and we will not do any works to the flooring.
Exchanges
Where the customer is not covered by the distance selling act we may at our discretion exchange goods or try to resell the goods on the customers behalf. This can either be done with the flooring still at your premises or it can be sent back to us. We do however not put any time frame on re-selling of goods. Customer to pay additional postage costs if sending the items back and we cannot guarantee that we will be able to sell the product at the same price as purchased. Storage charges may apply.
Bespoke Orders/Items
We do not offer refunds or exchanges if items have been made specially, altered from its original condition to order; therefore, bespoke items are absolutely not refundable. We shall take full payment upfront where goods are being specially made for the buyer to an agreed specification or where goods are to be reserved prior to collection or delivery. The seller will retain the deposit if the buyer in any way changes agreements made. Cancellations on bespoke items will not be accepted, we can only offer an exchange or offer to resell the goods for you as listed in (non-bespoke items above) please see for further details.
What is a bespoke service?
Bespoke items are custom made/altered or changed from their original condition.
Products supplied to a or your particular specification, including Flooring Products (new or reclaimed) that have been either re-machined, varnish removed, surface sanded, had some or all or the bitumen removed, t&g cleaned out, tongue removed, nails removed or grinded off, hand-worked in any way; such Products are considered to be bespoke and we will spend time and money in manufacturing them for you (“Bespoke Products”). However, this will not affect your legal rights in relation to Bespoke Products that are faulty or not as described. Advice about your legal rights is available at your local Citizen’s Advice Bureau or Trading Standards office.
Faulty Products
In the unlikely event you receive a faulty or damaged product (excluding anything that is covered within these t&c s), please inform us immediately.
Payment
The Buyer shall pay the full price of the goods before they are delivered or collected, as stated above, full payment will always be taken on bespoke items. If the Buyer fails to make payment at the due time (which is within 24 hours of receiving an invoice via email/post or verbally, then without prejudice to any other right or remedy available to us , we shall be entitled to: Refuse to part with the goods Cancel any contract or further deliveries Goods shall remain the absolute property of us as legal and equitable owner until we have received in cash or cleared funds payment in full for all amounts owing to them.
Where by express agreement with us the Buyer returns goods to stock, a minimum handling charge of 50% of the invoice value plus carriage costs incurred may be deducted from the amount to be credited. we, liability shall not exceed the invoice price of the goods concerned, all liability for consequential loss is expressly excluded.
Infested Timber: We will not knowingly sell any infested timber. Timber sold is normally untreated and entirely at the Buyers own risk and accordingly we shall not be liable for any infestation problems thought to arise from such timber. For peace of mind the buyer should consider treating timber.
Smells from flooring/timber: As all our our products are reclaimed, there may be a musty/old/bitumen smell to it when it arrives. Any smells will vanish once the products are fitted and lacquered.
International Orders
We are happy to post anywhere in the world. Outside the UK local import and customs charges may apply, these are the responsibility of the purchaser. When we have established the best way to ship your items we will contact you and then process the order.
Disclaimer:
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
The help and information section contained in this website is for general information purposes only. The information is provided by All About Parquet and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information given in the help topics for any purpose.
