If your order is delivered outside the UK, it may be subject to import taxes, customs duties and charges in the destination country, payable by the customer. “epanels” has no responsibility for these charges. You can Check with your country "Customs" before ordering.
Each screen is unique to its laptop model and may not be compatible with other laptops. Therefor before you purchase any item, please make sure you check our listed screen picture with your original screen to avoid ordering wrong item.
Payment:
We accept payments by PayPal only.
Invoice and Tracking Number:
Invoice and tracking number(depending on your chosen method of delivery) will be emailed once your item has been shipped.
Shipping:
Orders received before 2:00 pm GMT, with cleared funds will be dispatched same day depending on your chosen method of delivery by express courier(DHL, DPD, UPS, TNT or Royal Mail next day tracked etc) or Royal Mail . Orders received after 2.00pm may dispatch same day or next working day. Orders received on weekends and public holidays will be dispatched on next working day. We will dispatch items to PayPal registered address only, make sure your address is correct, before you place order. Undelivered items will only be dispatched after re-payment of postage charges.
Expected Delivery Time:
# UK
Depending on your chosen method of delivery:
If Shipped with Royal Mail First Class or First Class Recorded: Normally item arrives within 1-3 working days between 8:00AM - 2:00PM but no guarantee (Excluding Sunday and Public Holidays). Sometimes it may take longer to deliver, due to weather or some other circumstances and has limited tracking facility.
If shipped with 24Hour Courier: Normally Next Working day service but no guarantee and will arrive between 8:00AM - 7:00PM (Excluding Saturday, Sunday and Public Holidays). Sometimes it may take longer to deliver, due to weather or some other circumstances.
# EUROPE
Shipped with Royal Mail/Express Courier, 3-10 Working Days (Excluding Saturday, Sunday and Public Holidays). Sometimes it may take longer to deliver, due to weather or some other circumstances. Some areas in Greece, Spain, Italy and Cyprus may take between 10-25 Working Days to deliver your item.
# USA and Rest of the World
5-25 Working Days (Excluding Saturday, Sunday and Public Holidays), if your item has not arrived within the expected delivery time as explained above then please contact us, but please don’t forget to check first with your local postal service, they may have tried to deliver it in your absence and took it back as they need signature on delivery.
Item Not Received:
1. We rely on Royal Mail & express courier services, and have no control over their system. Royal Mail states that "Items cannot be considered lost until after 15 days of postage".
2. Please go to Royal Mail web site for further details: http://www.royalmail.com/portal/rm/jump3?catId=400144&mediaId=15500181
3. We process all orders according to our promise. If your item is delayed by Royal mail, international local postal service or the International Customs Inspections, then we cannot be held responsible for delay.
About Us:
We are a UK registered company based in London. We are VAT registered and have been trading for over 8 years.
We are a leading retailer, wholesaler and exporter of PC and Laptop parts, and accessories. We supply to home users and provide a channel for small & medium size businesses to buy quality products at best prices.
We supply superior quality products, produced by large hi-tech manufacturers, some of which are also manufacturers for prestigious international brands.
We provide timely product information, online payment facility, and online after-sales support. We ship worldwide with a range of shipping options, including ExpressCouriers FedEx, DHL, UPS, TNT, Air Freight, and Royal Mail.
We have anexcellent customer service team who provide outstanding after-sale services. Sotake advantage of our professional, friendly, and world class services.
Contact Us:
Please send message by eBay only. Our Customer Service Staff can only respond to messages from eBay. Message response time is up to 24 hours during week days, please only send one message and we will reply you ASAP.
If you like to contact us, please contact us through eBay messaging system by clicking on "Ask a question" located on bottom left side of the page.
