First item sent was poorly packaged in a used Jiffy bag, which wasn’t complete either. Whist I applaud the re-use of packaging material where appropriate it wasn’t sufficient for an optical electronics product. It was faulty on deliver and seller offered a replacement or refund. Asked for a replacement and they did send in a better Jiffy bag with an extra piece of bubble wrap and marked the package fragile. This one survived the drop to the floor from the letterbox and is working OK.
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Afgelopen 6 maanden
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The card arrived quickly, but testing showed up a fault. When I messaged the seller with photo's showing the problem, they were apologetic and courteous, and dispatched a replacement card immediately, and most importantly messaged me the new tracking number. So from my point of view, they did their very best in an unfortunate situation.
So I will have no problem buying again from this seller in the future. Thanks very much.
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Afgelopen maand
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Unfortunately, due to courier issues the item did not arrive. However, the seller was very understanding and offered a full refund which was promptly received. Full marks for customer service and the communication from the seller, just unfortunate to be let down by Royal Mail.
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Afgelopen 6 maanden
Geverifieerde aankoop
The product is as viewed and the packaging is ok. The communication and delivery service is ok. ****
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Afgelopen 6 maanden
Geverifieerde aankoop
Item as described, well packaged, fast delivery. Excellent seller.
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Afgelopen 6 maanden
Geverifieerde aankoop
Item arrived in good condition, well packed and as described. Great eBayer.