Afbeelding 1 van 1
Galerij
Afbeelding 1 van 1
Hebt u iets om te verkopen?
The World of Customer Service by Gibson, Pattie
US $102,11
OngeveerEUR 87,46
Objectstaat:
Nieuw
Een nieuw, ongelezen en ongebruikt boek in perfecte staat waarin geen bladzijden ontbreken of beschadigd zijn. Bekijk de aanbieding van de verkoper voor de volledige details.
Meer dan 10 beschikbaar
- Nu kopenThe World of Customer Service by Gibson, Pattie
Oops! Looks like we're having trouble connecting to our server.
Refresh your browser window to try again.
Verzendkosten:
Gratis USPS Media MailTM.
Bevindt zich in: Columbia, Missouri, Verenigde Staten
Levering:
Geschatte levering tussen ma, 18 aug en za, 23 aug tot 94104
Retourbeleid:
30 dagen om te retourneren. Koper betaalt voor retourzending Als u een eBay-verzendlabel gebruikt, wordt dit in mindering gebracht op het terugbetalingsbedrag.
Betalingen:
Winkel met vertrouwen
De verkoper neemt de volledige verantwoordelijkheid voor deze aanbieding.
eBay-objectnummer:335837536029
Specificaties
- Objectstaat
- Book Title
- The World of Customer Service
- ISBN
- 9780840064240
Over dit product
Product Identifiers
Publisher
Cengage South-Western
ISBN-10
0840064241
ISBN-13
9780840064240
eBay Product ID (ePID)
102934280
Product Key Features
Number of Pages
224 Pages
Publication Name
World of Customer Service
Language
English
Subject
Office Automation, Customer Relations, Office Management
Publication Year
2011
Features
Revised
Type
Textbook
Subject Area
Business & Economics
Format
Trade Paperback
Dimensions
Item Height
10.4 in
Item Weight
17.6 Oz
Item Length
0.4 in
Item Width
8.3 in
Additional Product Features
Edition Number
3
Intended Audience
College Audience
LCCN
2011-926550
TitleLeading
The
Reviews
Part I: THE CUSTOMER SERVICE ENVIRONMENT.1. What is Customer Service?2. The Global Customer.3. Exceptional Customer Service.4. Customer Service Strategy.Part II: ESSENTIAL CUSTOMER SERVICE SKILLS.5. Critical Workplace Skills.6. Problem Solving.7. Extreme Customers and Customer Retention.8. Managing Customer Service.Part III: COMMUNICATION SKILLS.9. Communication Essentials.10. Customer-Focused Listening.11. Nonverbal Communication, Dress, and Manner.12. Phone and Digital Communication.
Dewey Edition
22
Illustrated
Yes
Dewey Decimal
658.812
Edition Description
Revised edition
Table Of Content
Part I: THE CUSTOMER SERVICE ENVIRONMENT.1. What is Customer Service?2. The Global Customer.3. Exceptional Customer Service.4. Customer Service Strategy.Part II: ESSENTIAL CUSTOMER SERVICE SKILLS.5. Critical Workplace Skills.6. Problem Solving.7. Extreme Customers and Customer Retention.8. Managing Customer Service.Part III: COMMUNICATION SKILLS.9. Communication Essentials.10. Customer-Focused Listening.11. Nonverbal Communication, Dress, and Manner.12. Phone and Digital Communication.
Synopsis
Master the exceptional customer service skills that are most important in all types of organizations today with the powerful, practical presentation in THE WORLD OF CUSTOMER SERVICE, 3rd Edition. This book demonstrates how effective customer services techniques can help readers and their organizations achieve critical goals, deal with problems and complaints, consistently exceed customer expectations, and create loyal customers. Readers focus on the strategies most important in customer service today with insights and memorable examples from practicing professionals. Several new chapters highlight how to maximize revenue and customer satisfaction, effectively solve problems and resolve complaints, and better understand the impact and potential of today's social media. Future and practical professionals also gain new insights on establishing their own personal customer service habits for success in all areas of business.
LC Classification Number
HF5415.5
Objectbeschrijving van de verkoper
Informatie van zakelijke verkoper
Over deze verkoper
textbooks_source
99,2% positieve feedback•250K objecten verkocht
Ingeschreven als zakelijke verkoper
Feedback verkoper (39.909)
- l***l (31)- Feedback gegeven door koper.Afgelopen maandGeverifieerde aankoopBook was in good condition for a used copy. No writing on the pages, torn pages, or missing chapters. Fast shipping. A+++
- r***b (1014)- Feedback gegeven door koper.Afgelopen maandGeverifieerde aankoopAll Positives!!
- h***z (1060)- Feedback gegeven door koper.Afgelopen maandGeverifieerde aankoopThank you, 5 starts seller
Feedback verkoper (39.909)
- l***l (31)- Feedback gegeven door koper.Afgelopen maandGeverifieerde aankoopBook was in good condition for a used copy. No writing on the pages, torn pages, or missing chapters. Fast shipping. A+++
- r***b (1014)- Feedback gegeven door koper.Afgelopen maandGeverifieerde aankoopAll Positives!!
- h***z (1060)- Feedback gegeven door koper.Afgelopen maandGeverifieerde aankoopThank you, 5 starts seller