ORDER DELIVERY
The delivery will be shipped to the address completed by the user. User could check the status of the delivery at “delivery tracking”. In case the transporter in unable to deliver at the address provided by the user, the user should be responsible to pick it up at the agency during the time reported by the agency. If by any case the user is not able to pick it up, user should take care of the cost of stoking and the return of the item. When the item is refused by the addressee, Frenkit will communicate the user the reason and the user will have 5 days to reeschudel or to order the return, assuming the cost of the new shipment or return.
DELIVERY TIMES
The delivery times are indicative, the delivery of the items can sometimes be delayed for reasons beyond FRENKIT and the transport companies, all delivery will be made on a business day from Monday to Friday, not counting holidays, as other reasons beyond FRENKIT ( storms, roadblocks, strikes, administrative and customs procedures, delays of airlines and / or shipping companies).
The delay in delivery does not exempt the user from paying the postage until there is a positive resolution of the claim. Delivery delay is considered when more than 5 business days have elapsed since the expected delivery date.
The delay in delivery, loss or breakage of the merchandise does not exempt the ordering user from paying for the merchandise.
The return of an expedition does not imply in any case the payment of the amount.
RESPONSIBILITY OF FRENKIT
FRENKIT is responsible for organizing the collection and delivery of the goods through the transport company.
Inform the user of the status of the shipment, as well as manage possible cancellations and / or variations in delivery.
Inform through the Package Tracking the status of shipments.
Attend and manage all claims and queries that the User has regarding the expedition, via email or customer service telephone, at established hours.
Inform the user of the resolutions of the transport companies, for the reasons established in the Returns section.
RETURNS
If you are not satisfied with your purchase, you can return it, remember that it must be in perfect condition with its original packaging. Returns of kits with open bags will not be accepted.
RETURNOS PROCEDURE
In case of non-conformity with the purchased product, ask us to return it within a maximum period of 30 days from the delivery of the order.
To make a return you must fill out the return request from the user area.
Once this request is proceeded, the data will be verified and processed, as well as the data for the shipment will be indicated.
Once the product has been received and checked, we will refund the amount of the product, except for transport costs, which will be borne by the buyer. The product will be returned as received, in perfect condition, with its original packaging and with all its accessories and manuals.
The terms of money returns are estimated in 30 days after receiving the product and checking its condition.
Modification or updating of the original packaging implies the loss of the right to return.
GUARANTEES
FRENKIT guarantees according to current laws and the following conditions of parts, kits, accessories, components and other products that it distributes.
All our products are guaranteed for 1 year from the date of the invoice, against any manufacturing defect.
In the process of executing a guarantee, transport costs are not covered, except for the first 30 days from the date of receipt of the order, and postage due is not allowed.
CANCELLATION OF GUARANTEES
The guarantee that a buyer receives at the time of purchase of a product is voided in the following cases:
Incorrect use, handling or maintenance by the buyer of the product.
Broken or damaged components subject to impact.
Deterioration, elimination or concealment, for part of the buyer, of the warranty label of all products manufactured or distributed by FRENKIT. In other words, any damaged material, without packaging or with obvious signs of improper handling, will not be accepted.
The following are excluded from all coverage under the warranty:
Defects and damage caused by: external events, accidents, electrical accidents, wear and tear and use not in accordance with FRENKIT s instructions.
Products modified or repaired by the customer or any other person not authorized by Frenkit, as well as products that are the subject of a specific support contract, are also excluded.
These warranty conditions do not affect the statutory rights of the buyer protected by their applicable national legislation.
CLAIM DEADLINES
The deadline to notify the breakage or damage in transport is 24 hours after receipt of the shipment. Claims for merchandise that have been manipulated by the user after such receipt will not be accepted for processing.
Notification and opening of the claim must be done from Package Tracking, locate the transport code and choose the Open claim option in Actions.
If the defect in the shipment was evident at the time of receipt of the shipment, the claim will only be accepted with the annotation on the delivery note and signed by the carrier.
Once the claim has been communicated within the time and form, all the required documentation must be sent to FRENKIT, S.L within 10 days of receipt of the merchandise.
Once the claim has been formalized within the periods described, the actions derived from the transport contract will prescribe one year (art. 952.2).
During that year, the transport company can request the merchandise, together with its packaging, at any time to evaluate the damage.
APPLICABLE JURISDICTION
For any incidents and actions that may arise from the interpretation or execution of this document, the parties, expressly waiving any jurisdiction that may correspond to them, expressly submit to the courts of the place where the service is contracted with the transport company, except those agreements reached regarding the express submission of the parties, to the resolution of the corresponding Transportation Arbitration Board.
