Ordering and Delivery
1. Most of our items are dispatched and delivered within 2 - 3 working days. We ask that you allow 10 working days before you contact us if you have not received your item(s).
2. We make every effort to dispatch orders on the day of receipt:
3. Order before 12:00 pm, Monday to Friday for same day dispatch
4. Order after 12:00 pm, Friday and Weekend for following Monday dispatch
5. Order on Public holiday, for next working day dispatch
6. Order via Global Shipping Programme is available. Order in normal manner
7. Order via additional services - 1st Class, Next Day and Tracked is available. Contact us via eBay message
8. Order to Channel Islands, PO boxes and BFPO is not available
9. Estimated Delivery normally arrives on-time or could occasionally be within 5 working days - If it does not arrive, please allow 10 working days from eBay dispatch notice before contacting us.
Cancellation
Once you have placed your order and wish to cancel, you have until 12:00pm the following day to cancel it. It is important that you contact us through eBay, with a message stating that you want to cancel your order.
If you’ve missed the deadline, you have until 30 days of receiving your delivery to return it back to us. It is important that you contact us through eBay, with a message stating that you want to return the item. The item returned to us will be inspected.
Please note: You are responsible for the postage; and also note that we accept no liability whatsoever for any alterations, misuse, damages by you, or in transit caused to the product.
Depending on the condition of the product we receive from you, refunds will be paid in full or partially. We reserve the right to make this decision. All approved refunds will be issued to the account that was used to purchase the goods, within 7 working days.
Follow the returns policy.
Wrong item received
If you have received a wrong item you have until 30 days of receiving your delivery to return it back to us. It is important that you contact us through eBay, with a message stating that you have received a wrong item, and want the correct ordered item or a refund.
Please note: Initially, you are responsible for the postage; and also note that we accept no liability whatsoever for any alterations, misuse, damages by you, or in transit caused to the product.
The item returned to us will be inspected.
If you would like your initial ordered item, and if it is in stock we will dispatch it to you within 2-3 days after inspecting the returned item. If the initial item is not in stock, we will then offer you a refund.
Depending on the condition of the product we receive from you, refunds, including that of postage, will be paid in full or partially. We reserve the right to make this decision. All approved refunds will be issued to the account that was used to purchase the goods within 7 working days.
Follow the returns policy.
Damaged goods
If you have received a damaged item you have until 30 days of receiving your delivery to return it back to us. It is important that you contact us through eBay, with a message describing the damage to the item, and if you want a replacement or a refund.
Please note: Initially, you are responsible for the postage; and also note that we accept no liability whatsoever for any alterations, misuse, damages by you, or in transit caused to the product.
The item returned to us will be inspected.
If you are looking for a replacement, and if the item is in stock we will dispatch it to you within 2-3 days after the inspecting the damaged item. If the item is not in stock, we will then offer you an alternative replacement or a refund.
Depending on the condition of the product we receive from you, refunds, including that of postage, will be paid in full or partially. We reserve the right to make this decision. All approved refunds will be issued to the account that was used to purchase the goods within 7 working days.
Follow the returns policy.
Returns policy
We follow a straightforward 30 days’ fuss-free returns policy.
Follow the notes below for an easy returns procedure.
It is important that you contact us through eBay, with a message explaining the reason for returning the item. We will contact you, within 2 working days with further actions for you to take.
When returning the product, ensure it is sent:
• In the original, unused and re-saleable condition containing:
◦ All the original product boxes, packaging, bags, tags and labels,
◦ All the accessories,
◦ All the inserts, certificates and warranty cards,
◦ Any free gifts or bonus items,
◦ Any other or all items included in the bundle,
◦ The returned product will be evaluated,
• Please note: We accept no liability whatsoever for any alterations, misuse, damages by you, or in transit caused to the product.
Depending on the condition of the product we receive from you, refunds will be paid in full or partially. We reserve the right to make this decision. All approved refund will be issued to the account that was used to purchase the goods, within 7 working days.
Feedback
Please remember that we are here for you. We want you to BE 100% SATISFIED!
Should you be unsatisfied, or want to leave us a negative or a neutral feedback - contact us.
Once you’ve contacted us, we will do our best to solve any problem that has occurred. If you don’t get a reply from us within 2 working days - contact us.
Please remember we are here - for you.
Let's enjoy eBay - together!
Thank You.
