Parts2Hybrid is Trading as Sole Trader. As user of EBAY (referred to as "you/your") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below.
Please:
- read through these terms and conditions carefully before purchasing from our eBay store.
- print a copy for future reference.
REFUNDS & RETURNS: We hope you’ll be delighted by our products and service but in the unlikely event that you wish to return an item purchased from us we’ll endeavour to deal with the issue with minimum fuss and as quickly as possible.
We accept returns on all unused items in their original packaging within 30 days of purchase. A refund will be made excluding all P&P costs. You have 15 working days to inform us that you are returning the item, provided the item or motor part has not been fitted and is still in its original packaging. After informing us of the return, you have 15 days from that date to have the item or motor part delivered back to us. We will then check the returned goods and make sure they are in resale-able condition. If the packaging is damaged or the seal has been opened or tampered with on the original packaging, we have the right to refuse the returned item or part. We will only grant a full refund on the original value of the goods excluding any postage costs. Where items are sold with free P&P we reserve the right to deduct between £4.99 & £19.99 postage cost. Returns can only be made by prior arrangement. Please message us via eBay for a return authorization number. Unauthorized returns will be refused. We do not take liability for the safe return of unwanted or faulty goods. It is your responsibility to send any returns via recorded delivery or through courier tracking service along with your return authorization number. No refunds will be issued without proof of purchase, name and address of recipient and a brief description of the problem with the part when necessary. This will help us resolve any issues with your transaction as soon as possible. The buyer is responsible for the return shipping costs to send the item back to us, this only applies to non faulty parts, for all faulty parts we will reimburse the postage cost up to £9.99. Once goods are returned they will be sent to the manufacturers to be tested. If the item is lost or damaged in transit we will only issue refund or send another one out once the courier company has finished the investigation, investigation can take up to 30 days. If the tracking shows the item has been delivered to the buyer provided address and buyer dispute the delivery of item we shall not be responsible for such lost therefore we will not issue a refund or send another one out.
EXCHANGE: If you wish to return a product for an exchange, we reserve the right to deduct our initial shipping and handling fees. Any exchange will have to be agreed upon by first informing us of the issue with the item or part. Then at our discretion we will decide the next course of action. Just as with returns, you have 15 days to request an exchange with explanation, and then 15 days from that date (once we have come to an agreement) to return the item back to us.
FAULTY ITEMS OR WARRANTY CLAIMS: Any product returned as faulty within the warranty period will be sent to the manufacturers to be tested. This process can take up to 30 days once item is received by us, if needed customers will have to purchase a replacement item or motor part for the full value. Once the manufacturer has provided an official report, declaring the part or item to be faulty only then we will refund you for your initial purchase. We will not be responsible for any cost associated with removing & fitting the part. Refund will only be issued for the amount paid by the buyer. Manufacturer’s warranties differ from product to product, please don’t hesitate to message or call us with any questions or concerns.
DELIVERY & CHARGES: We use reputable courier company for next working day (24HR) delivery for UK and European shipments, Royal Mail First Class for UK small parcels shipment. Most orders will be delivered next working day in UK. Some UK postcodes are not guaranteed 24 hour delivery. International orders take longer, and vary on the country shipping to. We also use the Palletways network for larger items.
Due to Current situation courier companies and Royal Mail are under lot of pressure therefore they have withdrawn the guaranteed service, which means your parcel can take upto 10 working days from the date of dispatch so please be patient and any negative feedback left in relates to this will be reported to ebay. If your item delivery has been delayed by courier or Royal Mail we will only start issuing refund or arrange replacements after 10 working days of dispatch.
P&P is quoted to UK Mainland postcodes only. The postage cost is always clearly displayed at the checkout page for buyers to review before making payment. If there is an additional fee to ship to your address (eg. Offshore, N.Ireland, Scottish Highlands) the customer is responsible for its payment before we ship. We send an email with the information and a request via PayPal. As people sometimes don’t realise this, we always offer the option for you to cancel the order at this point.
If possible we will offer postage discount and pack multiple items together. If you are purchasing more than one item for delivery we recommend you always compare our delivery charges with your own couriers and if you find our postage prices higher please ask to arrange your own courier, in this case we shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions.
INFORMATION: If you choose to have any product professionally installed and it becomes faulty, We will NOT be held responsible for any fitment/labour costs or any damage whatever sort including any recovery charges or transportation costs involving in installing or removing the part from your vehicle during or after the warranty period. We will take returns on correctly supplied parts or if customer purchases incorrectly then return postage and 10% restocking charge will be paid by the customer.
CONTRACT: The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
