KOKOBASE eBay Terms and Conditions
1. Introduction
Welcome to KOKOBASE. We have over 10 years of experience selling high-quality products on eBay, and our goal is to provide exceptional service and products to all our customers. By purchasing from our store, you agree to the following terms and conditions. Please read them carefully.
2. Payment
We accept a variety of payment methods for your convenience, including PayPal, credit cards, and other eBay-approved payment systems. All payments must be made at the time of purchase, and items will not be dispatched until full payment is received.
3. Shipping & Delivery
We aim to dispatch all orders within 1-2 business days after payment is received.
Shipping Locations: We ship to UK addresses as well as selected international destinations.
Delivery Time: Estimated delivery times will be provided based on your location. Standard UK delivery typically takes 3-5 working days, while international delivery may vary.
Tracking: All orders include tracking information, which will be shared once your order is dispatched.
4. Returns & Refunds
We strive to ensure that you are satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy.
Return Process: Please contact us through eBay before returning any items. Items must be returned in their original condition and packaging.
Refund: Once we receive the returned item and confirm its condition, a refund will be processed within 5 business days. Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.
5. Warranty
Our products are backed by a 12-month warranty against defects in materials or workmanship. If you experience any issues with your product during this time, please contact us for assistance.
6. Product Descriptions & Images
We make every effort to ensure that our product descriptions and images are accurate. However, slight variations in color or size may occur due to different monitors or production batches. If you have any questions about a product, feel free to contact us before making a purchase.
7. Communication
We are committed to excellent customer service and will respond to all inquiries within 24 hours (Monday to Friday). If you have any concerns or questions, please reach out via eBay messaging.
8. Feedback
As a trusted eBay seller with 10 years of experience, we value your feedback. If you are satisfied with your purchase, we kindly ask you to leave positive feedback. If there are any issues, please contact us before leaving neutral or negative feedback, and we will do our best to resolve the matter.
9. Privacy
Your privacy is important to us. All personal information collected during your transaction will be handled securely and will not be shared with third parties, except where required by law.
10. Changes to Terms and Conditions
We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.