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Improving Performance: How to - Hardcover, by Rummler Geary A.; - Very Good
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eBay-objectnummer:126114311926
Specificaties
- Objectstaat
- Book Title
- Improving Performance: How to Manage the White Space on the Organ
- ISBN
- 9781118143704
Over dit product
Product Identifiers
Publisher
Wiley & Sons, Incorporated, John
ISBN-10
1118143701
ISBN-13
9781118143704
eBay Product ID (ePID)
103007623
Product Key Features
Number of Pages
288 Pages
Language
English
Publication Name
Improving Performance : How to Manage the White Space on the Organization Chart
Publication Year
2012
Subject
Human Resources & Personnel Management, Industrial Management, General, Management
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1 in
Item Weight
23.2 Oz
Item Length
10.1 in
Item Width
7.1 in
Additional Product Features
Edition Number
3
Intended Audience
Scholarly & Professional
LCCN
2012-030713
Dewey Edition
23
Dewey Decimal
658.4/02
Table Of Content
List of Figures and Tables v Foreword ix Preface xi The Authors xvii Part One: A Framework for Improving Performance 1 1 Viewing Organizations as Systems 3 2 Three Levels of Performance: Organization, Process, and Job/Performer 12 Part Two: Exploring The Three Levels of Performance 27 3 The Organization Level of Performance 29 4 The Process Level of Performance 42 5 The Job/Performer Level of Performance 62 Part Three: Applying The Three Levels of Performance 75 6 Linking Performance to Strategy 77 7 Moving from Annual Programs to Sustained Performance Improvement 86 8 Diagnosing and Improving Performance: A Case Study 97 9 Project Definition: The Ten Essential Steps 110 10 Process Analysis and Design: The Ten Essential Steps 140 11 Overcoming the Seven Deadly Sins of Process Improvement 174 12 Measuring Performance and Designing a Performance Management System 182 13 Managing Processes and Organizations as Systems 211 14 Designing an Organization Structure That Works 226 15 Creating a Performance-Based Human Resource Development Function 244 16 Developing an Action Plan for Performance Improvement 259 Index 264 Instructor's Guide 270
Synopsis
Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more., Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual., Which is more important your people, or your processes? Over the long haul, even strong people cant compensate for a weak process. Sure, some occasional success may come from team or individual heroics. But if you pit a good performer against a bad process, the process will win almost every time. The expanded and revised third edition of Improving Performance provides step-by-step detailed instruction on how to apply the Rummler-Brache methodology to reconstruct processes so they boost rather than impede productivity. Praise for Improving Performance "Towers ability to grow from a startup in 1990 to one of the fifty largest property/casualty insurance writers in the United States was the result of combining clear, strategic goals and effective process design and execution. Rummler and Braches Improving Performance , specifically the Nine Performance Variables, provided a comprehensive framework to help Tower deliver on the commitment to growth and allow us to serve the needs of agents, insureds, and employees." Michael H. Lee , president and chief executive officer, Tower Group Companies "Times change. People conceive new products and services. Organizations shift to dramatically different business models. But what doesnt change is that managers and executives still rely on processes to conduct their business . . . . Improving Performance remains the sacred text on process design, and this new edition offers state-of-the-art insights to make sure your processes are sleek and strong." Price Pritchett , Ph.D., chairman and chief executive officer, PRITCHETT, LP
LC Classification Number
HD56
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