Turns out the seller didn't have the item I ordered at all, despite the listing having remained the same for years; with the same number in stock. In that time I've contacted them several times to ensure it would work with the plugs and voltage where I live, yet they didn't tell me then that their listing was incorrect. Having spent 200£ on it, only to be told they don't even have it, even if I'll hopefully be refunded is just not okay. I thought they were trustworthy, turns out they're not.