PAYMENT GUIDELINES ETC
PAYMENTS VIA PAYPAL ONLY FOR OVERSEAS CUSTOMERS, I CAN NO LONGER ACCEPT MONEY ORDERS FROM US OR CANADA AS UK BANKS WILL NOT CASH THEM.
PERSONAL CHEQUES WILL ONLY BE ACCEPTED FROM A UK BANK ACCOUNT, PLEASE ALLOW FOR CLEARANCE.
E-CHEQUES ARE ACCEPTED BUT PLEASE BE AWARE THEY TAKE LONGER TO CLEAR..ALWAYS CHECK CLEARANCE DATE WHEN PAYING VIA E-CHEQUE.
DISPATCH MONDAY TO FRIDAY ONLY. PAYMENT MADE AFTER MIDDAY FRIDAY MAY BE HELD UNTIL MONDAY AS WE CAN'T PROCESS ORDERS IN TIME FOR ROYAL MAIL OR COURIER PICK UP.
EVERY EFFORT WILL BE MADE TO DISPATCH WITHIN 1 BUSINESS DAY BUT IF GOING BY COURIER, THEY DO NOT COLLECT OR DELIVER OVER WEEKENDS.
INTERNATIONAL PACKAGES OVER 2KILO'S CAN ONLY BE DISPATCHED VIA COURIER, ALWAYS CHECK POSTAGE RATE BEFORE BIDDING TO AVOID ANY SHOCKS...PLEASE ALSO REQUEST A TOTAL FROM ME AFTER PURCHASE AS UK PRICE IS DISPLAYED ON CHECKOUT AND IN SOME CASES NO POSTAGE AT ALL, INTERNATIONAL POSTAGE IS NOT FREE, IF CORRECT POSTAGE IS NOT PAID I WILL HAVE TO REFUND PAYMENT AND A NEW INVOICE RE ISSUED.
DELIVERY VIA OTHER COURIER IS FOR UK MAINLAND ONLY. ORKNEY/CHANNEL ISLES ETC AND ESPECIALLY IRELAND ARE ASKED TO CHECK RATE BEFORE BIDDING AS THERE IS A SUPPLIMENT FOR COURIER DELIVERY
ALWAYS ADD YOUR TELEPHONE NUMBER FOR COURIER SHIPPING TO AVOID DELAY. A SIGNATURE IS REQUIRED ON RECEIPT.
COMBINED POSTAGE CHECKOUT WILL NOT REFLECT A COMBINED POSTAGE RATE, ALWAYS CONTACT ME FOR CORRECT POSTAGE IF YOU HAVE MORE THAN 1 ITEM.
ITEMS NOT RECEIVED
FROM COURIER : I USE MY HERMES WHO TAKE 3 – 5 DAYS TO DELIVER DEPENDING ON YOUR LOCATION. PLEASE DO NOT BUY OR BID IF YOU NEED THE ITEM URGENTLY. I AM ALWAYS ABLE TO SUPPLY A SHIPMENT NUMBER AND TRACKING NUMBER FOR THEIR SERVICE. THE MOVEMENT OF THE PARCEL CAN THEN BE SEEN ON LINE SHOULD YOU HAVE ANY MISGIVINGS. JUST EMAIL ME AND I SHALL SUPPLY THE NUMBERS AND ASSIST IN LOCATING THE PACKAGE SHOULD YOU BE CONCERNED THAT IT MAY HAVE GONE MISSING.
VIA ROYAL MAIL
I ASK THAT CUSTOMERS CONTACT ME WITHIN 5 DAYS OF NON RECEIPT, THIS IS TO CONFIRM THAT ITEMS LEFT US WITHOUT DELAY, HOWEVER, ROYAL MAIL WILL NOT CLASS A PACKAGE AS MISSING UNTIL AT LEAST 15 WORKING DAYS FROM CONFIRMED DISPATCH DATE...DELAYS DO SOMETIMES OCCUR ESPECIALLY TO CERTAIN EUROPEAN DESTINATIONS BEFORE AND DURING HOLIDAY PERIODS, PLEASE ALLOW FOR THIS...I WILL SEND A CLAIM FORM THROUGH PDF FORMAT AFTER 10 DAYS (POST IF NO PRINTER) WHICH CAN BE SUBMITTED FOR ANY INVESTIGATION INTO LOST PACKAGES AFTER THE 15 DAY TIME LIMIT, THIS WILL HELP US SPEED UP ANY CLAIM AND WE WILL THEN MOVE FORWARD TO REFUND OR REPLACE.
IF YOU ARE UNWILLING TO SIGN A DECLARATION OF PACKAGE NOT RECEIVED FORM OR WAIT FOR THE TIME LIMIT SET BY ROYAL MAIL PLEASE DO NOT BID.
IF ITEMS ARE NOT RECEIVED ON MORE THAN ONE OCCASION TO A DESTINATION i WILL ONLY BE PREPARED TO SEND IN FUTURE VIA A RECORDED OPTION FOR SAFETY,
NOTE - PROOF OF POSTING ONLY COVERS UP TO £34 . PLEASE ASK FOR INSURANCE COSTS IF YOU REQUIRE ME TO INSURE YOUR GOODS.
INTERNATIONAL POSTAGE AS A LOT OF MY RE-CYLCED ITEMS ARE HEAVY. THE MAJORITY OF MY ITEMS WILL HAVE TO BE SENT SURFACE MAIL TO MAKE IT ECONOMICALLY FEASIBLE. SURFACE MAIL CAN TAKE BETWEEN 12 TO 20 WEEKS DEPENDING ON THE DESTINATION.
UNLESS YOU HAE PAID FOR INSURANCE AND TRACKING I AM UNABLE TO REFUND IF THE PARCEL GOES MISSING.
UNPAID ITEMS DISPUTES ETC KEEP ME INFORMED IF ANY PROBLEMS RE: PAYMENT, IF I HAVE CONTACTED YOU TO ASK FOR PAYMENT WITH A TIME LIMIT AND NO RESPONSE, I WILL FILE A DISPUTE IN ORDER TO RECLAIM MY FEE. LATE PAYERS WHO MAKE NO CONTACT WILL BE AUTO ADDED TO BLOCKED BIDDER LIST.OCCASIONALLY THERE ARE PROBLEMS PAYING FOR ITEMS THROUGH PAYPAL, IT'S USUALLY A GLITCH THAT WILL RIGHT ITSELF.GENUINE PROBLEMS CAN BE SORTED, EITHER BY RESPONDING TO A DIRECT PAYPAL MONEY REQUEST OR PAYING FOR ITEMS DIRECTLY TO MY EMAIL ADDRESS.A PROBLEM WITH PAYPAL RESULTING IN NON PAYMENT ON MORE THAN ONE OCCASION & NO EFFORT TO RESOLVE WILL ALSO RESULT IN BEING BLOCKED.
RECEIPT OF PAYMENT AND DISPATCH NOTICES ARE AUTOMATED,IF NOT RECEIVED AFTER PAYMENT PLEASE CONTACT ME AS PAYPAL CAN SOMETIMES EXPERIENCE A GLITCH WHEREAS AN INSTANT PAYMENT MAY NOT BE RECOGNISED AS SUCH, THEY SHOW AS PENDING PAYMENTS THROUGH EBAY ON MY SYSTEM AND MAY NOT BE DISPATCHED...IF IN DOUBT ALWAYS ASK.
VAT..I ABSORB VAT AT 17.5% WITHIN EU TAX COUNTRIES ONLY....EVERYONE PAYS THE SAME END PRICE, NOTHING ADDED- NOTHING TAKEN AWAY...NON EU PLEASE DO NOT BID IF YOU HAVE ISSUES WITH VAT TERMS..
QUESTIONS TO SELLER..I MAKE EVERY EFFORT TO ANSWER ENQUIRIES BUT SOMETIMES THE HUGE AMOUNT OF EMAILS BOTH THROUGH CONTACT MEMBER AND DIRECT TO MY EMAIL ADDRESS MAKE IT DIFFICULT TO KEEP UP WITH..IF I HAVE NOT ANSWERED WITHIN 24-36 HOURS, ASSUME I HAVE MISSED IT&TRY AGAIN. MAILS THROUGH EMAIL ARE MORE LIKELY TO BE MISSED THAN THROUGH EBAY.
RETURNS RETURNS BY ARRANGEMENT USING RECORDED DELIVERY WITHIN 14 DAYS AT YOUR OWN COST, I CAN ONLY REFUND THE PURCHASE PRICE FOR THE ITEM LESS A NOMINAL RE LISTING FEE...POSTAGE PRICE WILL ONLY EVER BE REFUNDED IF A MISTAKE WAS MADE ON MY PART. BEAR IN MIND THAT I SELL USED ITEMS. THEY ARE NOT NEW. PHOTOS ARE AS ACCURATE AS TECHNOLOGY WILL ALLOW AND INDIVIDUAL MONITORS VARY, COLOUR OR SIZE OF DEFECT NOT AS EXPECTED DOES NOT CONSTITUTE A MISTAKE ON MY PART AND SO IF IN DOUBT ASK. I WILL ALWAYS DESCRIBE ANY DEFECT BUT AGAIN IF IN DOUBT ASK.
I CAN'T END AUCTIONS EARLY, THEY WILL HAVE TO RUN THEIR COURSE IF THEY HAVE WATCHERS OR I HAVE ANSWERED ENQUIRIES.
FEEDBACK.. DUE TO TIME CONSTRAINTS I HAVE HAD TO AUTOMATE FEEDBACK.IT WILL NOW BE LEFT AFTER FEEDBACK IS LEFT FOR ME.PLEASE DON'T LEAVE ADVERSE FEEDBACK PRIOR TO CONTACTING ME IF ANY PROBLEMS,THEY ARE RARE AND AS A PERCENTAGE TO SALES WOULD NOT EVEN REGISTER,I WILL ENDEAVOR TO SORT THINGS OUT IN A PROMPT AND AMICABLE MANNER
