Any orders that do not meet your requirements or expectations need to be reported via the eBay messaging service as soon as practicably possible
Goods must be returned complete and undamaged with all accessories and instructions. The original packing must be returned in reasonable condition
Goods can be returned within 30 days of purchase
Goods return postage is the responsibility of the buyer after 7 days unless item is faulty or sent in error
We are unable to refund for custom orders ie extra keys or individual product lengths that are not listed. Any Item sent back with buyers remorse will be subject to a discretionary charge of 25% of the full sales price or £1.50 flat fee, dependant on which one is the greater.
We are unable to comply with distance selling rules if You are not a consumer i.e. a company, partnership, sole trader or any other commercial body or registered charity
or if outside of the U.K
Any goods returned to us due customer not being available to take delivery may incur further delivery charges
We will not pass your personal information on to any third party
You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 7 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection
