Perfume Brands Limited (United Scents & Perfume Brands) is a wholesale distributor for well-known worldwide retailers. We are registered on eBay as business sellers and obtained all of the required authorizations and legal rights that allow us to sell branded fragrances to any destination in the world.
Please read the following notes and terms carefully. It is very important that you understand everything written before making your purchase.
Taxation: You are responsible for paying your customs/duty fees if required by your authorised customs facility in your country. This has been said; we offer the chance for buyers from 18 European countries to receive their products Tax-free without paying any extra VAT/Tax charges (only for the European eBay listings for parcels that we are shipping from within Europe). We are currently able to pay your customs authorities 20% of the value of the sale, which is going to be pre-paid upfront by us and the cost is included as part of the purchase price. The 18 EU Countries that we support are Austria, Belgium, Czech Republic, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Slovenia, Spain, Sweden and the United Kingdom.
Note: This is a message to all Copyright Owners of the designer fragrances/brands we are selling, as far as the international law goes, the distance selling regulations act clearly state that any branded designer fragrance is permitted to be sold online on eBay to the eligible markets as long as the items are New, unboxed, unopened, sealed, and come in their original retail packaging. All of the fragrances that we are selling are meeting this description, and none of them is used, open, a tester or marketed as not for sale unless when specified otherwise. We had some VeRO disputes in the past, but that was before we obtain the wholesale agreement with the suppliers who are authorised by you already, and before we register ourselves here as a business seller. If in doubt, please contact us in private and we will provide you with all the information that you need to prove our statement to you. Please don't report our items for policy violations, not only this is void, but it will complicate things up and it will force us to contact you by email or through the support of eBay to defeat your illegitimate claim, which is a waste of time since we can directly show you our legal rights without involving a third party between us.
Important note to our customers in the following countries: Argentina, Brazil, Chile, Russia, Eastern European countries (not part of EU), Majority of Africa and Two-Thirds of Asia, Carribean and Oceania, and pretty much any other country/region that we might use non-common couriers as the main couriers for sending the parcels to you. There is a known issue with the local post office services in your countries. The issue is that your domestic courier (not the sending courier) keep holding the parcels in their sorting facility sometimes for a long time without bothering to contact the customers about the parcels. To avoid this problem, we provide the tracking information to all of our customers so that they can track the progress of their parcels' delivery on daily basis. We expect our customers to follow this matter very precisely with extra attention and extreme caution. The longer you leave the parcel unclaimed, the higher the risk of your parcel getting lost or missing. Our company doesn't have time to notify our customers about this matter because we have a lot of work to do. This is your own responsibility because we are not liable for your items anymore, starting the moment they arrive at your land in your home country. Once your tracking information shows that your parcel is at the sorting facility in your country; you must act accordingly and contact the courier straight away. Please ignore this notice if any other well-established (Door-To-Door) courier is used such as DPD, DHL, UPS, TNT and FedEx.
Another important note, to the buyers from some North-Eastern European countries such as Estonia and Lithuania, as well as other countries around the world such as Indonesia, Brazil, etc... Some of our previous customers from your countries complained that your VAT/tax authorities are charging you too high for import duties (double to triple the regular amount of tax). Please make sure that you are aware of this issue before buying from us. Do not buy unless you are happy to pay your expensive import fees as required by the law of your governments. For more information, contact your Tax-related departments and ask them about this matter.
Please note that the photos of our listings have been sourced from our suppliers, no copyright infringement is intended. The photos are used for illustration purposes only. For example, if a photo shows a perfume product sitting next to its retail box; it does not mean that the item is unboxed or opened, nor it means that you will get two units of the same fragrance for the suggested single price. The photo is simply showing what the perfume bottle may look like if it is outside of the box as well as the box itself. Another example is that the photos might be digitally enhanced, which means that some photo editing software might have been used to apply enhancements on its presentation, making it look better, such as colours can be more vivid and glossy. The real product may not look exactly as how these pictures are, and the colours of the perfumes and the liquid inside of them might not be exactly the same level of colour tone. Such colours might look slightly brighter or darker on different monitor screens as well. We do not alter anything in these photos except that we add our own logo/frame as a visual representation of our business.
Returns Policy: Please check out our returns policy inside the listings of our items, in the description area or in the lower half of the page, along with payment details. If you still have questions, you may drop us a message.
We provide tracking facility for all of the parcels that we are sending. We will send you the tracking information as soon as we ship the parcel, so please use it and keep an eye on the progress of your order's delivery. If the parcels get delayed, seized, or lost by postal carriers; please don't hold us in full responsibility for it. We will help you and do everything we can do to solve the problem and trace the roots of it. In many cases, you might need to contact the carriers personally, and we can assist you in getting in touch with them. Please also be aware that customs charge and duty fees are out of our control and such matters are subject to the law and regulations of the government where the parcel is getting sent to, therefore please be prepared for such kind of expense on top of what you've paid to get your order (unless you are from one of the 18 European countries that we support as mentioned above in our Taxation note). We got nothing to do with customs authorities, nor that we are getting paid anything for it (with the exception of the 18 EU nation that we pay the tax up front for). If you live in one of the 18 countries that we support and you get billed for VAT Tax separately; please contact us so that we can issue you a tax refund. A Tax bill is required for the refund to be made.
General Privacy Policy and GDPR Compliance Statement:
The EU General Data Protection Regulation (“GDPR”) came into force across the European Union on 25th of May 2018 and brought with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.
The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.
Our Commitment: Perfume Brands is committed to ensuring the security and protection of the personal information that we process on eBay, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognise our obligations in updating and expanding this program to meet the demands of the GDPR and the UK’s Data Protection Bill.
Perfume Brands is dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.
How We are ready for the GDPR?: Perfume Brands already have a consistent level of data protection and security across our organisation, however, it is our ultimate goal to be fully compliant with the GDPR's law. Our preparation includes: -
* Information Audit - carrying out a company-wide information audit to identify and assess what personal information we hold, where it comes from, how and why it is processed and if and to whom it is disclosed.
* Policies & Procedures - [revising/implementing new] data protection policies and procedures to meet the requirements and standards of the GDPR and any relevant data protection laws.
* Data Protection – our main policy and procedure document for data protection have been overhauled to meet the standards and requirements of the GDPR. Accountability and governance measures are in place to ensure that we understand and adequately disseminate and evidence our obligations and responsibilities; with a dedicated focus on privacy by design and the rights of individuals.
* Data Retention & Erasure – we have updated our retention policy and schedule to ensure that we meet the ‘data minimisation’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed compliantly and ethically. We have dedicated erasure procedures in place to meet the new ‘Right to Erasure’ obligation and are aware of when this and other data subject’s rights apply; along with any exemptions, response timeframes and notification responsibilities. eBay is the data controller and we are the data processor. Erasing the data is only possible for orders that we processed. It does not mean that your data on eBay itself will be removed unless you contact eBay with this particular request.
* Data Breaches – our breach procedures ensure that we have safeguards and measures in place to identify, assess, investigate and report any personal data breach at the earliest possible time. Our procedures are robust and have been disseminated to all employees, making them aware of the reporting lines and steps to follow.
* International Data Transfers & Third-Party Disclosures – where Perfume Brands stores or transfers personal information outside the EU, we have robust procedures and safeguarding measures in place to secure, encrypt and maintain the integrity of the data. Our procedures include a continual review of the countries with sufficient adequacy decisions, as well as provisions for binding corporate rules; standard data protection clauses or approved codes of conduct for those countries without. We carry out strict due diligence checks with all recipients of personal data to assess and verify that they have appropriate safeguards in place to protect the information, ensure enforceable data subject rights and have effective legal remedies for data subjects where applicable.
* Subject Access Request (SAR) – we have revised our SAR procedures to accommodate the revised 30-day timeframe for providing the requested information and for making this provision free of charge. Our new procedures detail how to verify the data subject, what steps to take for processing an access request, what exemptions apply and a suite of response templates to ensure that communications with data subjects are compliant, consistent and adequate.
* Legal Basis for Processing - we are reviewing all processing activities to identify the legal basis for processing and ensuring that each basis is appropriate for the activity it relates to. Where applicable, we also maintain records of our processing activities, ensuring that our obligations under Article 30 of the GDPR and Schedule 1 of the Data Protection Bill are met.
* Privacy Notice/Policy – we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.
* Obtaining Consent - we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.
* Direct Marketing - we have revised the wording and processes for direct marketing, including clear opt-in mechanisms for marketing subscriptions; a clear notice and method for opting out and providing unsubscribe features on all subsequent marketing materials.
* Data Protection Impact Assessments (DPIA) – where we process personal information that is considered high risk, involves large-scale processing or includes a special category/criminal conviction data; we have developed stringent procedures and assessment templates for carrying out impact assessments that comply fully with the GDPR’s Article 35 requirements. We have implemented documentation processes that record each assessment, allow us to rate the risk posed by the processing activity and implement mitigating measures to reduce the risk posed to the data subject(s).
* Processor Agreements – where we use any third-party to process personal information on our behalf (e. Payroll, Recruitment, Hosting etc), we have drafted compliant Processor Agreements and due diligence procedures for ensuring that they (as well as we), meet and understand their/our GDPR obligations. These measures include initial and ongoing reviews of the service provided, the necessity of the processing activity, the technical and organisational measures in place and compliance with the GDPR.
* Special Categories Data - where we obtain and process any special category information, we do so in complete compliance with the Article 9 requirements and have high-level encryptions and protections on all such data. Special category data is only processed where necessary and is only processed where we have first identified the appropriate Article 9(2) basis or the Data Protection Bill Schedule 1 condition. Where we rely on consent for processing, this is explicit and is verified by a signature, with the right to modify or remove consent being clearly signposted.
Data Subject Rights:
In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information of an individual’s right to access any personal information that Perfume Brands processes about them and to request information about: -
- What personal data we hold about them.
- The purposes of the processing.
- The categories of personal data concerned.
- The recipients to whom the personal data has/will be disclosed.
- How long we intend to store your personal data for.
- If we did not collect the data directly from them, information about the source.
- The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this.
- The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
- The right to lodge a complaint or seek judicial remedy and who to contact in such instances.
- Information Security & Technical and Organisational Measures.
Perfume Brands takes the privacy and security of individuals and their personal information very seriously and takes every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures.
GDPR Roles and Employees:
Perfume Brands has appointed a data privacy team to develop and implement our roadmap for complying with the new data protection Regulation. The team are responsible for promoting awareness of the GDPR across the organisation, assessing our GDPR readiness, identifying any gap areas and implementing the new policies, procedures and measures.
Perfume Brands understands that continuous employee awareness and understanding is vital to the continued compliance of the GDPR and have involved our employees in our preparation plans. We have implemented an employee training program specific to the which was provided to all employees prior to May 25th, 2018, and formed part of our induction and annual training program.
If you have any questions about our preparation for the GDPR, please contact us and ask to speak to our Data Protection Officer.
Best Regards,
United Scents and Perfume Brands
Perfume Brands Limited
