Delivery:
Orders that are placed before 3PM (GMT+00 time zone) will be dispatched the same day (Monday-Friday) unless stated otherwise on the individual product, any orders that are not processed on the same day will be dispatched the next working day.
Most if not all items have free UK delivery, delivery times depend on the selected delivery method.
Royal Mail advises First Class post generally takes 1-2 working days to deliver and Second Class post generally takes 2-3 working days, however, please note that Royal Mail does not officially declare a package as lost until 14 working days have passed, as such, we cannot declare packages as lost until 14 working days have passed (unless a Special Delivery service is used), we are forced to adhere to Royal Mails policy and therefore if a package has not arrived, we will require you to fill a non-reciept declaration form after this period in order for us to provide you with a solution.
We will investigate any claims of non receipt as actual losses in the post are negligible (Royal Mail reports 99.7% delivery success rate)
If you require your order to be delivered faster or by a specific date, we recommend selecting a tracked/guaranteed delivery service when checking out.
EU orders are generally sent via Royal Mail Airmail Small Packets, this services delivery cost is highly dependant on the weight and size of the product, these orders are dispatched according to the same dispatch time as above and delivery generally takes 5-9 days, we advise customers to wait at least 14 days before contacting us regarding an delivery delay, we dispatch your order the same day and wish we could get it delivered as quickly but unfortunately we have to rely on third parties such as Royal Mail to deliver your goods.
For the rest of the world, the same terms apply (as EU), price is dependant on the item, delivery generally takes 10-16 days, although sometimes it can take much longer due to events such as customs clearance which can slow down the delivery, unfortunately we are not in control of customs and would advise customers to contact their local post office/customs to see if they have any packages pending if you find your package has not arrived, if the order has not been delivered within 20 days, please contact us and we will do our best to help you.
Many thanks,
The Delivery Team.
