Cancellation
We offer a 100% satisfaction guarantee that means that if you are not satisfied with any product you buy from us we will give you your money back within 30 days of cancellation. Notification of your wish to return goods must be made in writing to us within 7 working days beginning the day after receiving the goods. You can do this by writing to Rapid Resolutions Ltd (address listed below), sending a facsimile to (01507) 604359, or sending an e-mail to info@printercartridges.net Customers are responsible for the costs of returning all goods and are advised to obtain a certificate of posting.
Complaints
We believe that the goods we offer are of good quality and we make every attempt to offer the most efficient service we can. However should our goods or services not live up to your expectations then please contact our Customer Services Department (Open between the hours of 9am and 5pm Monday to Friday) by: e-mail: info@printercartridges.net or telephone (01507) 604359, or by writing to:
Rapid Resolutions Ltd
MU9 Newmarket Hall
Louth
Lincolnshire
LN11 9PY
If your goods have been damaged in transit please retain the packaging and inform us immediately giving as much information as possible. All damaged or faulty goods will be replaced by the equivalent product or a refund will be given.
We endeavour to respond to complaints within five working days.
Delivery Schedule
Free UK delivery with goods dispatched via the Royal Mail Recorded Delivery Service (First Class Post) on receipt of payment. Please allow 2-5 days for delivery (UK Mainland), however the majority of orders are received on the following working day. For goods shipped to other countries we regrettably have to make an extra charge, so please contact us before completing your order.
Guarantee
We guarantee our compatible products to perform to at least the same standards as the original product. All of our products come with a 1-year manufacturer guarantee. If you experience any problems with our products please contact our customer services department on (01507) 604359. Calls Charged at the National Rate) or email info@printercartridges.net
‘Your statutory rights are not affected’
Should you need to return any items to us then please contact our customer services department on (01507) 604359 to obtain a returns code. We recommend that you obtain a certificate of posting for all items returned to us.
Payment Methods
We accept payments in the form of credit / debit cards (Please call 01507 604359), cheques sent to above address, and Paypal.
