PAYMENT
We are obliged to accept PayPal and are quite happy to do so, we are also happy to receive payment by most credit & debit cards (by phone) or cheque. If it has been agreed that items can be collected we are also happy to accept cash.
DELIVERY ADDRESS
If paying by PayPal we will use the address details provided by PayPal. If this address is incorrect or you would like us to deliver to an alternative address please make sure that this has been notified and acknowledged before payment. If paying by cheque or credit card we will deliver to the cardholders address unless agreed otherwise. We have had a few problems caused by incorrect address details being provided on ebay or PayPal notifications. Please ensure your details are correct
STANDARD DELIVERY
We aim to dispatch your item within two working days of cleared funds. Cheques & e cheques can take several days! Delivery method will vary according to the type and weight etc and will be adequately covered for losses etc. The stated delivery costs are only eligible for UK mainland. For Scottish Highlands, Islands and Non mainland Britain please ask us whether there is an additional cost before purchasing.
Note! In some cases items ordered after 2PM on Friday, will not be dispatched until Monday or occasionally Tuesday. (99% Monday). If your item is urgent, please contact us before ordering, and we will do our best to meet your requirements (Post Office etc permitting).
EXPRESS DELIVERY
Whilst most customers are happy with our Standard delivery, we are aware that sometimes urgent delivery is essential. Please contact us to discuss your requirements and we will do our best to find a suitable alternative at the best price.
COLLECTION
On large, heavy or multiple items it may be possible to collect from Near Chelmsford in Essex. This must be agreed before purchase to ensure the item will be ready for collection at your desired time and location.
CUSTOMER SATISFACTION
100% customer satisfaction is our goal! Browsing our customer feedback will demonstrate that nearly all of our customers are very happy with all aspects of our service. Unfortunately there will always be the odd thing that goes wrong, often beyond our control! We would always appreciate the opportunity to put things right if there is a problem of any kind. This will also enable us to take the necessary steps to avoid problems happening in future. Please contact us directly if there is anything we can do to solve a problem or improve our service.
SUITABILITY OF ITEMS
Our aim is to provide an excellent service and this includes describing items for sale as accurately as possible. Please take a few moments to read all of the details, to make sure that the item you are ordering is exactly what you require. We are more than happy to answer any questions regarding these items and their suitability for your intended use. We can be contacted by telephone or email, please see details above, under "MORE INFORMATION"
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